Frequently Asked Questions

Before 5:00 pm, 2 days before participation date: 5% processing fee After 5:00 pm, 2 days before participation date: 50% of tour fee After 5:00 pm, 1 day before participation date: 100% of tour fee

Introductory Diving Tour: 10 years old & up Turtle Encounter Snorkeling Tour: 8 years old & up All other tours do not have any age restrictions.

All reservations require payments to be done in advance.

Yes, optional hotel transfers for major hotels in the Tumon and Agana bay area are available with advance arrangements.

No, the hotel transfer service is only available for designated major hotels. We recommend using a taxi or rent-a-car instead.

Yes, as long both are designated drop-off locations and we are informed beforehand.

No, shopping malls are not designated pick-up/drop-off locations, but we can help arrange a taxi.

Yes, we ask that you book separate reservations for transportation to multiple hotels.

No, the hotel transfer shuttle bus will only stop at previously requested locations. Please contact us in advance for transportation service.

Depending on which hotel and traffic conditions, it will take approximately 15-30 minutes to get to and Fish Eye Marine Park from most major hotels.

Yes, there are free parking spaces in front of the entrance to the underwater observatory. Please do not leave valuables and personal belongings in your vehicle. We are not responsible for lost or stolen belongings.

Yes, there is a ticket booth next to the entranceway to the Fish Eye walkway bridge and underwater observatory.

Strollers are allowed on the bridge, but due to the 72 steps down in the observatory, we recommend leaving the stroller on the upper deck with an attendant.

Wheelchairs are allowed on the bridge and upper deck of the observatory, and there is a live video feed from the underwater observatory on the upper deck for those unable to make it downstairs.

No, access to the walkway bridge is only available for Fish Eye Marine Park guided tours.

The lower deck window is 20 ft. below the surface, and the seafloor is 33 ft. down.

Over 200 species of marine life and coral can be observed, with fish feeding sessions available randomly throughout the day.

No, there are no nets, all underwater wildlife in the area is real.

Yes, sea turtles and barracudas are often seen from both decks of the observatory, as well as the the walkway bridge. Black tip reef sharks can also be seen but, as they are actually highly sensitive to human activity, rarely make an appearance when divers or snorkelers are in the area.

The actual snorkeling time is 45 minutes, but most guests tire after 30 minutes.

The tour will continue as long as customer's safety is not threatened, such with as strong rip currents or thunderstorms.

No, all snorkeling gear is provided free of charge, but you are welcome to bring your own gear if you prefer.

You are more than welcome to bring your own camera! There are also a limited number of GoPros for rent, as well as souvenir photos by our staff for purchase.

All participants must keep the life vest on during the duration of the activity, but experienced swimmers may ask to remove it after consulting the life guard/instructor on duty.

Yes, but due to the limited amount available, we ask that you request them in advance.

Yes, all participants have access to individual lockers, as well as a shower & changing facilities.

Children of all ages may participate with parent or guardian supervision, with life jackets available for infants.

No, you do not need to know how to swim, as all participants will be supervised by a certified instructor and given a life jacket for safety.

Unfortunately, for their own safety we do not allow those who are pregnant to snorkel.

The Fish Eye Island Cultural Dinner Show is a 60 minute performance, bringing a true and live showcase of culture from across the Pacific Islands. Our entertainment team is incredibly passionate, and are perpetually updating the show to take it to a higher level.

Yes, with advance request, birthday, wedding, anniversary or any other occasions can be celebrated. Guests are serenaded with songs during dinner time. A cake and fresh flower leis are also available for an additional fee.

The dinner buffet cannot be tailored for each person, but with a wide range of options, guests of all ages and restrictions can enjoy.

Self-service soft drinks are included, but any alcoholic or specialty beverages must be purchased separately.

Seats will be assigned in advance by waitstaff, but you are welcome to upgrade to a Premium seat for an additional fee.

No, outside food and beverages are not allowed. For those with strict dietary requirements, please speak to Fish Eye staff beforehand for approval.

We recommend wearing light summer clothes, to best enjoy the open-air restaurant and tropical setting.

Fly activity usually ceases by sundown and mosquitos are usually not an issue, however bug repellent is available at the reception area.

Guests are more than welcome to take photos and videos of the performance to remember their time at Fish Eye. We do ask that you do not use flash, as not to distract the entertainers' performances. Advanced arrangement is required for commercial photo/video. Please speak to Fish Eye reservation office for details.

No, Guam law prohibits smoking in the restaurant, but there is a designated smoking area outside.

All participants will meet at the Fish Eye Visitor Center, and transferred together to the marina. There is no need for individual transportation. Due to strict scheduling, if you miss the pick-up you will not be allowed to participate. Please meet at least 10 minutes before scheduled time.

This 45-60 minute sunset cruise includes live island music and interactive cultural activities, as well as appetizers and beverages for guests. Guests are limited to 2 alcoholic beverages to minimize the chance of injury and seasickness. After the cruise, guests will also be escorted to Jamaica Grill for an island-style BBQ.

The boat is equipped with a spacious enclosed cabin for guest comfort. It also features a bathroom, however it is quite small. We suggest using the visitor center bathroom before boarding the bus to the marina.